Amy Solomon: Faculty Development Companion Workbook: Customer Service in the Classroom for Optimum Retention Module 10


Description
Module 10 discusses the important topic of student retention. It explains the concept of retention and its importance to the student and the school, techniques for meeting student needs, effective communication, considerations in advising students, and strategies in the classroom that can positively affect student retention. The sections included in this module are as follows: section 1: student retention: an overview; section 2: student service is customer service; and section 3: effective communication.
The drama of Rush's time at Liverpool during the 80s - the decade that defined the club more than any other - is thrillingly captured in this autobiography, which takes you into the thick of the action, as well as offering a frank and insightful analysis of football today. 'Poverty is a very exacting teacher and I had been taught well' The post-war urban jungle of the Glasgow tenements was the setting for Molly Weir's childhood. From sharing a pull-out bed in her mother's tiny kitchen to running in terror from the fever van, it was an upbringing that was cemented in hardship. Hunger, cold and sickness was an everyday reality and complaining was not an option. Despite the crippling poverty, there was a vivacity to the tenements that kept spirits high. Whether Molly was brushing the hair of her Faculty Development Companion Workbook: Customer Service in the Classroom for Optimum Retention Module 10 download book wizened neighbour Mrs MacKay, running to Jimmy's chip shop for a ha'penny of crimps or dancing at the annual fair, there wasn't a moment to spare for self-pity. Molly never let it get her down as she and the other urchins knew how to make do with nothing. And at the centre of her world was her fearsome but loving Grannie, whose tough, independent spirit taught Molly to rise above her pitiful surroundings and achieve her dreams.
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Author: Amy Solomon
Number of Pages: 160 pages
Published Date: 17 Nov 2006
Publisher: Cengage Learning, Inc
Publication Country: Clifton Park, United States
Language: English
ISBN: 9781418047962
Download Link: Click Here
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